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Products and Services
We will tailor around you!
Customer Experience Consultation
Let us sit down with you and talk through your customer offering. Do you have questions about your current plan? Do you have an upcoming project that needs a customer focus or an operation that needs to be streamlined with a customer lens? Do you have all your metrics in place? With a consultation, we can get you on the right track. We can tailor to requirements and budgets, and there is no cost for the initial consultation.
As you can imagine, we want to make every interaction with you a breeze. We can consult with you and then create a tailored plan of action for you, or you can choose from our menu of options.
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This might be creating a customer strategy that aligns with your corporate strategy
Designing and planning a customer centric culture
Implementing associated projects and programmes to deliver the strategy and culture
Embedding and supporting adoption through the change curve
Using data and insights to support the above lifecycle, and to ensure its measurable success
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Of course as well as the bigger ticket items above, we can also review:
Your customer comms (IVR, emails, chat bots, website, voicemail, terms and conditions, packaging, emails etc)
Your customer experiences - creating you full Journey maps with the painpoints clearly shown
We can train your teams on customer centricity or service
We do speaker events
We run customer-centric projects and programmes
We also review your competition and let you know how you can ensure you win in the customer stakes.
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A key piece in all of the above is understanding just how much each customer is worth to you financially. That is a key metric. It is also about understanding how you attract more customers, keep more customers, and encourage all those that you have to give a bigger return. After all this is business, customers need to love what you do, but we do not lose sight that this is also about RoI.
Strategy, Culture and Project Delivery
Every business needs a sound corporate strategy in order to survive. But do you have a clear customer strategy that aligns with this? Many companies don't. And that's okay as we can help. Starting from an understanding of your customer base, we will develop a plan with easy to follow steps, and metrics to ensure the plan is working as expected.
Our team have a strong background in project and programme delivery. Once you are happy with your strategy we can support you with the delivery. Whether this is a new customer delivery proposition that you are optimising or a new bit of customer facing kit, we've been there and done it.
Customer Offering and Experiences Review
It doesn't matter how big or small you are, we can help ensure that the experiences that your customers have with you, are frictionless. The type that make them immediately take to their social platform of choice and do your marketing for you.
We will check through everything. Capture the pain-points that we find as we live your business as a customer and more importantly suggest easy ways to remove them. Our team are trained in Lean Six Sigma methodologies so may also find the odd efficiency at the same time as improving your customer offering. What's not to like?!
The below two are those we have completed recently for two hotels in Wales.
Our Etsy Shop
Our Etsy Shop
We're adding to this shop. We want to be able to provide you easy to use templates around Customer Experience, Customer Service, Business, Project Management and Leadership.
